Warranty Policy
At Soleniqa, we take pride in offering stylish, comfortable, and high-quality women's tops, blouses, shirts, and casual essentials designed for everyday wear, work, vacations, and special occasions. Your satisfaction is important to us, and we stand behind the quality of every product we offer.
1. Warranty Coverage
All products purchased from Soleniqa are covered by a 30-day quality assurance warranty starting from the date of delivery.
This warranty covers:
- Manufacturing defects
- Faulty stitching or workmanship
- Defective buttons, zippers, snaps, or decorative details under normal use
- Fabric defects that affect the appearance or functionality of the garment
- Printing, embroidery, or embellishment defects caused during production
- Items received with production-related damage
2. What Is Not Covered
This warranty does not cover:
- Normal wear and tear from regular use
- Damage caused by improper washing, drying, or ironing
- Shrinkage, fading, or color transfer resulting from incorrect garment care
- Damage caused by misuse, accidents, or improper storage
- Unauthorized alterations, repairs, or modifications
- Damage to decorative elements caused by improper handling
- Loss, theft, or intentional damage
3. Warranty Claims
If you believe your item has a manufacturing defect, please contact our customer support team within the warranty period.
To help us review your claim, please provide:
- Your order number
- A detailed description of the issue
- Clear photographs showing the defect or damage
4. Resolution Options
After reviewing your claim, Soleniqa may, at its discretion:
- Provide a replacement item
- Issue a partial or full refund
- Offer store credit where appropriate
- Provide an alternative solution depending on the situation
5. Processing Time
Warranty claims are typically reviewed within 3–5 business days after all required information has been received.
If a replacement, refund, or store credit is approved, further instructions will be provided via email.
6. Limitation of Warranty
This warranty is limited to the original purchaser and applies only to products purchased directly from Soleniqa. The warranty does not extend beyond the remedies expressly stated in this policy.
7. Care Recommendations
To maintain the beauty and quality of your women's tops and shirts, we recommend:
- Gentle hand washing or delicate machine washing
- Using cold water and a mild detergent
- Avoiding bleach and harsh chemicals
- Air drying away from direct sunlight whenever possible
- Ironing on low heat according to the garment care label
- Storing garments on suitable hangers to help maintain their shape
8. Contact Information
If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us:
Store: Soleniqa
Address: Via Casale 62, 93017 San Cataldo Caltanissetta, Italy
Email: contact@soleniqa.com
Phone: +39 3120419700
Full Name: Federico Intilla